Shipping Policy
Welcome to Balbeni — your trusted destination for premium lamps, home accessories, home decor and artisanal furniture. We’re dedicated to providing not only exceptional products but also a smooth and reliable shipping experience.
This Shipping Policy outlines how we process, handle, and deliver your orders.
Order Processing Time
Once your order is placed, we begin processing it promptly. Most orders are processed and dispatched within 1–5 business days. Please note:
● Made-to-order or customized items may take an additional 10–15 business days for production before shipping.
● Processing times may vary during high-demand periods, holidays, or promotional events.
We appreciate your patience as our team ensures your order is handled with care and precision.
Shipping Methods & Costs
We offer multiple shipping options to suit your needs. The available shipping methods and corresponding charges will be displayed during the checkout process. Shipping costs are determined by:
● Delivery location
● Package weight and dimensions
● Selected shipping method
We aim to offer competitive and transparent shipping rates for your convenience.
Shipping Destinations
Balbeni ships across multiple regions within India. Shipping availability for your location will be confirmed at checkout.
If you have questions about shipping to a specific location, please contact us at help@balbeni.in.
Estimated Delivery Timelines
Estimated delivery times vary based on your location and the shipping method selected. During checkout, you will see an approximate delivery window. However, please be aware:
Delivery times may be impacted by external factors beyond our control, including:
● Adverse weather conditions
● Government-imposed restrictions or emergencies
● Transport disruptions, strikes, or natural calamities
● Other unforeseen or unavoidable events
We will do our best to keep you informed if such delays occur and appreciate your understanding in such cases.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details. You may also log in to your Balbeni account to view and track your shipment status at any time.
Receiving Your Order
Upon delivery:
● Please inspect your package carefully for any visible signs of damage before accepting.
● If the package appears damaged or tampered with, you may refuse the delivery and notify us immediately.
● For any delivery-related concerns, contact us at help@balbeni.in as soon as possible so we can assist you.
International Shipping (Coming Soon)
At present, Balbeni ships within India only. We are working to expand our delivery network internationally in the near future. If you are interested in placing an international order, feel free to contact us for updates or special requests.
Questions or Support
If you need help with your order, tracking, or shipping details, don’t hesitate to reach out: help@balbeni.in
We’re here to ensure your shopping experience with Balbeni is exceptional — from checkout to delivery.
Thank you for shopping with Balbeni — where craftsmanship meets care.