At Balbeni, we are committed to offering you a seamless and enjoyable shopping experience. Your satisfaction is our priority. This policy is designed to be simple, fair, and customer-friendly—while also safeguarding our brand and artisan partners.

General Return & Exchange Policy

●       100% Authentic Products
 All items sold on Balbeni are guaranteed to be brand new and 100% authentic.

●       Lamps & Furniture
Lamps and furniture are not eligible for return or refund. They can only be exchanged in case of damage or if a wrong product is delivered.

●       Return Coverage
You are eligible for return only if the product is:
damaged
defective
not as described
has quality issues
We offer a no-questions-asked 5-day return policy in such cases.

●       Standard Returns (non-defective items)
For returns due to reasons other than damage or defect (e.g., change of mind), both forward & return shipping charges will be borne by the customer.

●       Return Window
All return requests must be raised within 5 days of delivery. After this period, requests will only be handled at our discretion.

Conditions for Return/Exchange

To ensure smooth processing, please make sure:

●       Item is unused, unwashed, and in original condition

●       Item contains original packaging, tags, and accessories

●       Balbeni  may conduct a quality check before refund/exchange

●       Items failing to meet these criteria will not be accepted and no refund/credit will be issued

Items Not Eligible for Return or Exchange

We do not accept returns for the following:

●       Custom-made / made-to-order products

●       Items marked as “Non-returnable”

●       Products returned without original packaging/accessories

●       Items damaged due to misuse, negligence, or incorrect handling

●       Items returned in a condition different from originally shipped

Damaged or Defective Products

If you receive a damaged or wrong item:

• Email us at help@balbeni.in within 24 hours of delivery
  
  
• Share clear images and a short video showing the issue
  
  
• Our team will assist you with the next steps
  
  

How to Initiate a Return

For regular returns, upload one image and a short video of the product in the Return Request section within 1 day of delivery

OR

Email help@balbeni.in with:
Order number
Product details
Issue details

Refund Process

●       Once the item is received and quality verified, store credit will be issued within 24–48 hours

●       Store credit acts as online cash and can also be issued as coupon or gift card

●       Credit is valid for 1 year and can be used on any future purchase

Need Help?

We’re always here to help!
Email: help@balbeni.in
For damage/defect-related queries: care@balbeni.in

Thank you for choosing Balbeni — we truly appreciate your trust in handcrafted excellence.