FAQ:
Thank you for choosing Balbeni. We understand that you may have some questions, so we have compiled a list of frequently asked questions to assist you. If you have any further inquiries, please do not hesitate to reach out to our customer service team.
What materials are used in your products?
Our Handmade Jute, Seagrass, Bamboo, Rafia, Cane & Rattan Products Home Decor Company specializes in creating sustainable and eco-friendly products. We primarily use natural materials to craft our items. These materials are not only environmentally friendly but also durable and aesthetically pleasing.
Are your items handcrafted?
Yes, all of our products are meticulously handcrafted by skilled artisans. We take pride in supporting traditional craftsmanship and delivering unique, one-of-a-kind products to our customers. Please note that due to the handmade nature of our items, slight variations in color, size, and design may occur, adding to their charm and individuality.
How do I care for my product?
Taking care of your product is relatively simple. For routine cleaning, we recommend using a soft brush or cloth to remove any dust or debris. It is important to avoid excessive moisture or direct sunlight, as this can cause damage or discoloration to the natural fibers. Additionally, keep your product away from sharp objects that may snag or tear the material.
Returns & Exchange:
We strive to ensure your complete satisfaction with every purchase from our Handmade Products. However, if for any reason you are not fully satisfied with your order, we offer a hassle-free returns and exchange policy. Please read the following guidelines to facilitate a smooth process:
What items can be returned or exchanged?
We accept returns or exchanges for most products within 7 days from the date of purchase. However, please note that personalized or custom-made items are not eligible for return or exchange unless there is a manufacturing defect or shipping damage.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team within the designated timeframe. We may request you to provide details about the reason for return or exchange, along with supporting photographs if necessary. Our team will guide you through the next steps, including providing you with a return shipping address and instructions.
What are the conditions for returns or exchanges?
To qualify for a return or exchange, the item must be unused, in its original condition, and returned with all original packaging and tags intact. We reserve the right to refuse returns or exchanges if the item is damaged, altered, or not in compliance with the stated conditions.
How will I be refunded or receive an exchange?
Once we receive and inspect the returned item, we will process your refund or exchange accordingly. Refunds will be issued back to the original payment method used during the purchase. Exchanges will be processed based on the availability of the desired product and may require you to cover any price difference, shipping, or handling fees.
Shipping & Payment Policy:
We strive to provide a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Here, we outline our shipping and payment policies to assist you:
Where do you ship to?
We offer shipping services to customers within the domestic and international regions. However, please note that certain legal restrictions may apply to specific international destinations, and additional customs duties, taxes, or fees may be imposed upon delivery.
What are the shipping methods and costs?
We partner with reliable shipping carriers to ensure your order reaches you in a timely manner. Shipping methods and associated costs will depend on your location and the size or weight of the product. During the checkout process, you will be presented with the available shipping options and corresponding costs for you to choose from.
How long will it take for my order to arrive?
The estimated delivery time may vary depending on your location and the shipping method chosen. Please refer to the shipping information provided during the checkout process for a specific estimated delivery timeframe. Please note that unforeseen circumstances such as weather conditions or customs delays may affect the delivery timeframe.
What payment methods do you accept?
We accept a variety of payment methods to accommodate our customers. These typically include major Credit, and debit cards, net banking, UPI, wallets etc.. You will be prompted to select your preferred payment method during the checkout process.
Delivery & Tracking:
At our Handmade Jute, Seagrass, and Bamboo Products Home Decor Company, we understand the excitement of receiving your order promptly and keeping track of its progress. To keep you informed, we provide delivery and tracking services:
How do I track my order?
Once your order has been processed and shipped, you will receive an email notification containing your tracking number. This tracking number can be used to monitor the progress of your package through the designated shipping carrier's website. Please allow a few hours for the tracking information to be updated after receiving the email notification.
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible. We will do our best to assist you, but please note that any address changes may impact the delivery timeframe and incur additional fees if the package has already been shipped.
What happens if my package gets lost or damaged during delivery?
We take every precaution to ensure that your package arrives safely and intact. However, in the rare event that your package gets lost or damaged during delivery, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and either provide you with a replacement or offer a refund, depending on the circumstances.