Return & Exchange Policy

Welcome to Balbeni,

we are dedicated to offering a curated selection of Home Decor, fashion & Lifestyle Items to enhance your living space! We understand that shopping for home decor, fashion & Lifestyle items online can sometimes be tricky, which is why we have crafted a comprehensive Return Policy to ensure your satisfaction and peace of mind when making a purchase from our store. Our Return Policy is designed to provide you with clear guidelines on how to return or exchange items that may not meet your expectations or requirements. We want you to shop with confidence and have a positive shopping experience with us, knowing that we are here to assist you every step of the way.

Return Eligibility: To be eligible for a return, items must be in their original condition, unused, and in the same packaging as received. Returns are accepted within 7 days of the delivery date for eligible items. Please note that certain items, such as personalized or customized products, may not be eligible for returns due to their unique nature.

Return Process: If you wish to return an item, please initiate a return request through your account on our website or contact our customer service team for assistance. You will be provided with a return authorization and instructions on how to return the item. Please ensure that the item is securely packaged for return shipping to prevent damage during transit.

Refund or Exchange: Once your return is received and inspected, we will process a refund to your wallet or offer an exchange for a different item, depending on your preference. Refunds are typically processed within 5-7 business days after receiving the returned item. Please note that shipping costs are non-refundable, and return shipping fees may apply. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly and ensure that you receive a replacement or refund for the damaged item.

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns to ensure the safe delivery of your items. We are not liable for any lost or damaged items during the return shipping process. We are committed to providing you with a positive shopping experience and stand behind the quality of our products. If you have any questions or concerns regarding our Return Policy or need assistance with a return, please don't hesitate to reach out to our customer service team for support.

Thank you for choosing Balbeni for your Home Decor, fashion & lifestyle needs. We appreciate your trust and support, and we look forward to serving you with the best shopping experience possible.