Refund Policy:
At our Company, we value customer satisfaction and aim to provide a pleasant and hassle-free shopping experience. In the event that you are not fully satisfied with your purchase, we offer a refund policy for eligible orders. Please read the following guidelines for a smooth refund process:
Eligibility for Refunds:
We accept refund requests for eligible orders within 7 from the date of purchase. To qualify for a refund, the item must be unused, in its original condition, and returned with all original packaging and tags intact. Personalized or custom-made items are generally not eligible for refund unless there is a manufacturing defect or shipping damage.
How to Request a Refund:
To request a refund, please contact our customer service team within the designated timeframe. We may require you to provide details about the reason for the refund request, along with supporting photographs if necessary. Our team will guide you through the next steps, including providing you with a return shipping address and instructions.
Refund Process and Timing:
We will process your refund accordingly once we receive and inspect the returned item. Refunds will be issued back to the original payment method used during the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution's processing time.
Non-Refundable Items:
Certain items are generally not eligible for refund, Additionally, shipping and handling fees are typically non-refundable, unless there is a fault on our part. Please review the product description or contact our customer service team to determine the eligibility for refund of a specific item.
We strive to resolve refund requests in a fair and timely manner, adhering to the principles outlined in this refund policy. If you have any further questions or need assistance with a refund request, please do not hesitate to contact our customer service team.
Contact - 9310115040
Email - info@balbeni.com